Shipping Policy
Effective Date: July 29, 2026
Shipping Policy
At Vijaya Foods Kolhapur, we are committed to delivering authentic spices, masalas, chutneys, papads, and other traditional food products safely and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders.
By placing an order on our website, you agree to the terms outlined below.
Order Processing
Once your order is successfully placed and payment is confirmed, our team begins preparing your products for dispatch.
- Orders are processed on business days only.
- Most orders are processed within 1–2 business days.
- During festivals, public holidays, or promotional events, processing may take slightly longer due to increased order volumes.
You will receive an order confirmation email or SMS once your order has been successfully placed.
Order Dispatch
After your order has been processed, it will be packed securely and handed over to our trusted delivery partners.
Once dispatched, you will receive a shipping confirmation along with tracking details (where available), allowing you to monitor the progress of your shipment.
Delivery Timeline
Estimated delivery times may vary depending on your location.
- Within Maharashtra: 2–5 Business Days
- Other States Across India: 4–8 Business Days
- Remote Locations: Delivery may take slightly longer depending on courier service availability.
Please note that delivery timelines are estimates and may vary due to weather conditions, transportation delays, public holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated during checkout based on your delivery location, order weight, and applicable courier charges.
Any applicable shipping fee will be displayed before you complete your purchase.
From time to time, Vijaya Foods may offer free shipping promotions on selected products or order values.
Order Tracking
Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where available).
You can use the provided tracking number to check the latest delivery status on the courier partner’s website.
Delivery Attempts
Our courier partners will generally make multiple delivery attempts before returning the parcel.
If the delivery cannot be completed because:
- The customer is unavailable,
- The delivery address is incorrect,
- The phone number is unreachable, or
- Delivery is refused,
the shipment may be returned to us. Additional shipping charges may apply for re-dispatching such orders.
Packaging
Customers are requested to provide accurate and complete shipping information, including:
- Full Name
- Complete Delivery Address
- Landmark (if applicable)
- City
- State
- PIN Code
- Mobile Number
Vijaya Foods is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please:
- Take clear photographs of the package before opening it.
- Contact our customer support within 24 hours of delivery.
- Share your order number and supporting photographs.
Our team will investigate the issue and provide an appropriate resolution as per our return and refund policy.
Delayed Deliveries
While we strive to deliver every order on time, certain situations beyond our control may cause delays, including:
- Severe Weather Conditions
- Natural Disasters
- Transportation Disruptions
- Government Restrictions
- Public Holidays
- High Seasonal Demand
We appreciate your patience and understanding in such situations.
Undeliverable Orders
Orders returned due to incorrect address details, repeated delivery failures, or customer refusal may be cancelled.
If re-shipment is requested, additional shipping charges may apply
International Shipping
Currently, Vijaya Foods ships only within India.
International shipping services are not available at this time.
Order Cancellation After Dispatch
Once an order has been dispatched from our warehouse, it cannot be cancelled.
If you need assistance, please contact our customer support team, and we will do our best to help.
Customer Support
If you have any questions regarding shipping, delivery timelines, or your order status, please contact us.
Vijaya Foods Kolhapur
📍 Kolhapur, Maharashtra, India
📧 Email: vijayafoodskolhapur@gmail.com
📞 Phone: +91 +91 9423044273
🌐 Website: www.vijayafoodskolhapur.com
Our Promise
At Vijaya Foods Kolhapur, every order is prepared with care, packed securely, and delivered with the same commitment to quality that goes into every spice and food product we create.
Thank you for choosing Vijaya Foods. We look forward to serving you with freshness, authenticity, and reliable delivery every time.
